Social Media
Managed by the International Marketing Team, our corporate social media accounts share general information about Recordati Rare Diseases EMEA and specific information about the countries where we operate, to connect with people around the world and provide timely updates on our key priorities, our people and our company.
Our social media channels are not a forum to discuss products, treatments, conditions, and should not be used for reporting adverse events of side effects. We will not engage in any online conversation that mentions a medicine.
If you have experienced an adverse event or think you may be experiencing an adverse event, you should seek advice from a healthcare professional.
If you wish to report an adverse event or side effect relating to one of our products, please contact RRDpharmacovigilance@recordati.com
For customer complaints, please contact RRDComplaints@recordati.com
For medical information requests, please contact RRDMedinfo@recordati.com
We ask you when interacting on our social medial that you always be respectful to others, use a polite and not outrageous language, avoiding bias and preconceptions.
We respectfully request that you avoid posting comments that include:
- Off-topic subjects that may be considered spam or advertising
- Medical advice
- Any type of discriminatory comments
- Politics & religion
- Profanity, vulgarity or personal attacks
- Promotion of illegal activity
- Infringe on copyrights or trademarks
- Mentions of any medicine produced by Recordati Rare Diseases or other pharmaceutical companies
We welcome your interactions, and we’ll try to reply to questions in a timely manner however due to the limitations of these social channels and the regulated nature of the pharmaceutical industry, we reserve the right to remove any comments that include such materials, and we may block or remove any user who does not comply with these community guidelines.
We may provide links to independent third-party sites in posts and tweets. Recordati Rare Diseases has no way of controlling the content of third-party sites, nor does Recordati Rare Diseases endorse, or is Recordati Rare Diseases responsible for, the content on third-party sites.
Recordati Rare Diseases does not endorse, and is not responsible for, the content of any social accounts that the Recordati Rare Diseases social accounts follow.
Recordati Rare Diseases’ social media accounts will be regularly monitored and updated Monday to Friday from 9 am to 8 pm.
For any urgent questions or issues, non-related to pharmacovigilance, please contact your local customer service team.